Legal
Last updated: January 2025
Welcome to DDOGZ. These Terms and Conditions govern your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these terms.
In these Terms and Conditions:
Before commencing any project, we will provide you with a detailed proposal outlining the scope of work, timeline, deliverables, and pricing. This proposal, once accepted by you, forms part of our agreement.
Any changes to the agreed project scope must be discussed and agreed upon in writing. Additional work outside the original scope may incur additional charges, which will be communicated and agreed upon before work commences.
You agree to:
A deposit of 50% of the total project cost is required before work begins. The remaining balance is due upon project completion, before final deliverables are released.
We accept bank transfers and major credit/debit cards. All invoices are due within 14 days of issue unless otherwise agreed in writing.
Late payments may incur interest at a rate of 2% per month on the outstanding balance. We reserve the right to suspend work on any project with overdue payments.
Deposits are non-refundable once work has commenced. If you cancel a project after work has begun, you will be charged for all work completed up to the point of cancellation.
Upon receipt of full payment, ownership of the final deliverables transfers to you. This includes all custom designs, graphics, and code created specifically for your project.
Any third-party assets (such as stock images, fonts, or plugins) remain subject to their respective licences. We will inform you of any licences that need to be maintained or purchased separately.
We retain the right to display completed work in our portfolio, case studies, and marketing materials unless otherwise agreed in writing.
Any pre-existing materials, frameworks, or code libraries we use remain our property, though you receive a licence to use them as part of your deliverables.
Our packages include unlimited revisions during the project timeline. However, we ask that feedback is consolidated and provided in a timely manner to maintain project momentum.
You will be asked to approve key milestones throughout the project. Approved work will only be changed if additional fees are agreed upon.
Once you provide final approval, the project is considered complete. Any changes requested after final approval will be treated as new work and quoted accordingly.
Project timelines are estimates based on typical project workflows and assume timely provision of content and feedback from you. Delays caused by late content or feedback may extend the timeline.
Expedited timelines may be available for an additional fee, subject to our current capacity.
If a project stalls for more than 30 days due to lack of client response, we reserve the right to close the project and invoice for work completed. Restarting the project may incur additional fees.
If you purchase hosting through us, service terms and pricing will be outlined separately. Hosting fees are billed annually in advance.
Websites require ongoing maintenance to remain secure and functional. We offer maintenance packages to handle updates, security, and backups. Without a maintenance agreement, you are responsible for these tasks.
We may recommend or integrate third-party services (analytics, email marketing, etc.). These services are subject to their own terms and pricing.
We warrant that our work will be performed with reasonable skill and care. For 30 days after project completion (90 days for Transform package clients), we will fix any bugs or issues caused by our work at no additional cost.
Our total liability for any claims arising from our services is limited to the amount paid for those services. We are not liable for any indirect, incidental, or consequential damages.
While we design with best practices and SEO in mind, we cannot guarantee specific search engine rankings, traffic levels, or business results.
We treat all client information as confidential and will not share your business information, strategies, or materials with third parties without your consent, except as required to complete the project or by law.
You may terminate a project at any time by providing written notice. You will be invoiced for all work completed and any third-party costs incurred.
We may terminate a project if you breach these terms, fail to make payment, or if the working relationship becomes untenable. In such cases, you will be invoiced for work completed.
If a dispute arises, we will first attempt to resolve it through good-faith negotiation. If this fails, disputes will be resolved through mediation or, if necessary, through the courts of England and Wales.
These terms are governed by the laws of England and Wales.
These terms, together with any project proposal or statement of work, constitute the entire agreement between us.
We may update these terms from time to time. Continued use of our services constitutes acceptance of any changes.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in effect.
If you have any questions about these Terms and Conditions, please contact us: